Explore everything you need to know about bookings, concierge services, property features, and more.
Booking is easy—simply select your preferred stay on our platform. Need something special, like early check-in, a private chef, or a curated experience? Let us know before booking, and we’ll do our best to accommodate your request.
Absolutely! You can modify or cancel your booking via your confirmation link or by contacting us directly. Please note that cancellation policies vary by property, so check the details before booking.
Yes! If you’re looking for an extended stay, we provide bespoke long-term rental solutions with premium services. Contact us to discuss your specific needs.
Yes! Our concierge team can arrange private chefs, spa treatments, yacht charters, chauffeur services, exclusive restaurant reservations, and more. Whatever you need, we’ll create a tailored luxury experience.
We specialise in curated, one-of-a-kind experiences—from private surf lessons and hot air balloon rides to in-villa wellness retreats and personal shopping. Whatever you dream of, we can make it happen.
Yes! We can arrange luxury airport transfers, private drivers, and chauffeured experiences to ensure a seamless and stylish arrival. Just let us know your travel details.
We offer 24/7 guest support. Whether you need last-minute reservations, housekeeping, or local recommendations, our team is just a message away.
Yes, some of our properties are pet-friendly! Look for the pet-friendly tag on listings or message us—we’ll help you find the perfect stay for you and your furry friend.
We don’t provide traditional room service, but we can arrange private chefs, grocery delivery, and exclusive dining experiences to elevate your stay.
All indoor areas are non-smoking to maintain a fresh and luxurious atmosphere. Some homes offer designated outdoor smoking areas—check the listing or ask us for details.
Each home is handpicked and meets our strict luxury standards. We conduct thorough inspections, offer professional housekeeping, and provide premium linens, amenities, and designer interiors to ensure a five-star experience.
Many of our properties feature gated access, private security, and state-of-the-art surveillance for your peace of mind. If you require additional security or personal protection services, we can arrange that upon request.
Find answers to common questions or reach out for personalized assistance. We’re here to make your experience seamless.
Experience the finest short-term stays in Byron Bay with Kalio, where luxury rentals and bespoke concierge services create an effortless, unforgettable getaway.
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